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What Is Near Me Frequently Asked Questions

ACCOUNT

1How do I get in contact if I have anything wrong with my account?

Please visit our contact us page and let us know. We will try and resolve the issue as quick as possible.

2 How do I update my account.

Please log in to your user page where you will be able to change and update personal details.

3How do I change my picture?

From our user page, you will be able to make changes to your profile picture.

4What if I think my account is stolen?

if you feel your account has been breached, please contact us on on our contact us page

5 How does my account get verified?

Once your profile has been created, it will be screened by one of our team members to ensure it is suitable, then will be verified and go live.

6 How long does it take for my account to go live?

It should take no more than a few minutes for your account to be verified, if for any reason the process is delayed, please contact us via the contact us page.

7 Is it free to send messages over what is near me?

Yes, What is Near Me message platform, is free and solely for the use of organising events and activities only. Any notification of miss use or misconduct on the messaging system, will have the offenders account deleted immediately.

PAYMENTS

1About your payment information and how its protected.

Your security and privacy are important to us. The payments feature uses stripe for all payment transactions.

2 Is the payment gateway secure?

What is Near Me uses Stripe for all payments and transactions, Stripe is a PCI Service Provider Level 1, which is the highest level of certification available in the payments industry.

3What is the cancellation fee for a professional service.

To cancel a hosted professional service, there will be no cancellation fee, please refer to the TC’s about cancellation and refunds.